ING at a glance
Who we are
ING is a global bank with a strong European base. Our 56,000 employees serve around 38.8 million customers, corporate clients and financial institutions in over 40 countries. Our purpose is to empower people to stay a step ahead in life and in business.
Our products include savings, payments, investments, loans and mortgages in most of our retail markets. For our Wholesale Banking clients we provide specialised lending, tailored corporate finance, debt and equity market solutions, payments & cash management and trade and treasury services.
Customer experience is what differentiates us and we’re continuously innovating to improve it. We also partner with others to bring disruptive ideas to market faster.
Our shares are listed in Amsterdam (INGA NA, INGA.AS), Brussels and New York (ADRs: ING US, ING.N).
When it comes to sustainability, we facilitate and finance society’s shift to a low-carbon future and pioneer innovative forms of finance to support a better world. As such, we’re ranked as a leader in the banks industry group by Sustainalytics and have an ‘A’ rating in MSCI’s ratings universe. ING Group shares are included in major sustainability and Environmental, Social and Governance (ESG) index products of leading providers STOXX, Morningstar and FTSE Russell.
Also check out ING’s profile document (PDF 1,5 MB).
Where we operate
The Netherlands, Belgium, Luxembourg
- Leading retail and wholesale banks
- Cross-border customer interaction platform with mobile-first customer experience and cost efficiency
Australia, Austria, Czech Republic, France, Germany, Italy, Spain
- Digital banks developing scalable platform with uniform, mobile-first customer experience
- Broadening product capabilities
Poland, Romania, Turkey, the Philippines, and our stakes in Asia
- Universal banks in economies with high growth potential
- Developing differentiating customer experience, based on mobile-first approach
International network and global franchises
- Active in more than 40 countries
- Extensive international client base across all regions
- Sector-focused client business in lending, capital structuring and advisory, transaction services and financial markets
How we’re doing
Key figures in accordance with IFRS-EU
|Non-financial key figures|
|Net Promoter Score Retail Banking (number of countries with number one ranking, rolling average) 1||7||7||7|
|Total number of Retail Banking primary relationships (in million, year-end) 1||13.3||12.5||11.4|
|Climate Finance (lending outstanding in EUR billion, year-end) 2||18.8||16.5||14.6|
|Social Impact Finance (lending outstanding in EUR billion, year-end) 2||0.7||0.8||0.5|
|Sustainable Investment services (in EUR billion, year-end)||9.3||6.3||4.8|
|Number of customers that felt financially empowered (in million, year-end) 1||25.9||25.0||25.4|
|Underlying Human Capital Return on Investment indicator||2.38||2.51||2.51|
|Retail Banking system availability in the Netherlands and Belgium (in percentage) 1||99.7||99.7||99.7|
|Wholesale Banking system availability (in percentage) 1||99.9||99.9||100|
|(in EUR million)||2019||2018||2017|
|Net result attributable to ING Group's shareholders||4,781||4,703||4,905|
|Underlying net result Banking 3||4,781||5,389||4,957|
|Underlying result before taxation Banking 3||6,834||7,524||7,199|
|of which underlying income 3||18,306||18,088||17,704|
|of which underlying operating expenses 3||10,353||9,907||9,829|
|of which underlying addition to loan loss provision||1,120||656||676|
|in EUR billion, year-end||2019||2018||2017|
|Total assets ING Groep N.V.||892||887||846|
|Shareholders' equity ING Groep N.V.||53.8||50.9||50.4|
|Customer lending ING Groep N.V. 4||616||597||574|
|Customer deposits ING Groep N.V.||574||556||540|
|Risk-weighted assets (EUR billion, year-end)||326||314||310|
|Our financial goals|
|◎ Financial ambitions||2019||2018||2017|
|Common equity Tier 1 ratio fully loaded ING Group||◎ ~13.5% (Basel IV)||14.6%||14.5%||14.7%|
|Leverage ratio ING Group 1, 5||◎ >4%||4.6%||4.4%||4.7%|
|Underlying cost/income ratio 3||◎ 50-52%||56.6%||54.8%||55.5%|
|Underlying return on equity ING Group 3||◎ 10-12%||9.4%||11.2%||10.2%|
|Dividend per share (in euros)||◎ Progressive dividend||0.69||0.68||0.67|
|Net result per share (in euros)||1.23||1.21||1.26|
|Shareholders' equity per share (end of period in euros)||13.80||13.09||12.97|
|Dividend per share (in euros)||0.69||0.68||0.67|
|Price/book ratio (end of period)||0.77||0.72||1.18|
| 1 Subject to reasonable assurance by KPMG. Throughout the report indicated with a ?. See ‘Independent auditor’s assurance report’.
2 For a description of ING’s Climate Finance and Social Impact Finance, please visit www.177434.tw/19ar0723
3 Underlying figures are non-GAAP measures. These are derived from figures according to IFRS-EU by excluding the impact from special items and Insurance Other. See page 418 of the Annual Report for a reconciliation between GAAP and non-GAAP figures.
4 Customer lending is defined as: loans & advances to customers -/- provision for loan losses.
5 The leverage ratio of ING Group according to the Delegated Act (including grandfathered securities) takes into account the impact of grossing up the notional cash pool activities.